Customer Relationship Management is all about maintaining relationships with your customers and it is no surprise that those relationships have an essential online element. Certainly face-to-face relationships are an important part of generating new business from your existing customer base, but more and more businesses are turning to online resources for the management of customer and client relations.
Tekoa Software has an effective SaaS online application that is easy to use and cost effective. It is a feature rich CRM application that allows your organization to not only maintain a history of customer relations, but also aids in the tracking and success of marketing. Here are just a few of the key features of the CRM Solution from Tekoa Software.
1. Maintain Prospects and Customer Accounts in one central location. Businesses using Tekoa CRM have the benefit of storing all the necessary business contact information for their organization in one central location. No more need to have multiple lists and databases containing prospects, suspects and customers and then having to figure out how to share that information with the staff that need it across multiple locations and offices. Tekoa CRM's web based technology gives today's web enabled enterprise the ability to centrally manage all contacts related to your business, without the need for complex sync and update routines to make sure everyone is on the same page with the most current contact information.
2. Online Customer Portal keeps your information current. Giving your customers the ability to update and maintain their own contact information using the Tekoa Customer Portal helps ensure you have the most current information available about your customers. Give customers the ability to easily update their own contact information online, manage multiple customer logins with customizable security settings to delineate account administrators from general users. Communicate easily with your customers online and keep them returning to your web site information about their Customer Portal account.
3. Relate Customer activity history with other business data. With one central CRM system, and the features in place to record business transactions, Tekoa CRM allows your business to track customer history all the way from initial contact via web or phone, through quoting, ordering, fulfillment, invoicing and follow-up. An end-to-end solution, Tekoa CRM not only boosts the availability and accuracy of your customer information, but also maintains a history of customer activity across multiple business transactions.
4. Know Marketing Success. Web marketing is measurable, but maintaining the success of online marketing by hand is a tedious task. Tekoa CRM provides marketing staff the ability to advertise and monitor online marketing campaigns and then link to specific successes like leads and sales to Tekoa CRM customer accounts; giving you the ability to evaluate and analyze the success of your business marketing efforts. Posting web marketing, snail mail, email marketing and even RSS feed marketing efforts and then tracking the success those efforts is an important way to know if your marketing is working and a key integration feature of Tekoa CRM.
5. Online Quotes made easy. Tekoa CRM's online quote feature gives your sales staff the ability to post quotes for products and services on your Tekoa Customer Portal. No more faxing or emailing quotes. Web enable your enterprise and craft and publish customizable quotes on your web site behind user logins. Then use Tekoa CRM to email notify the customer that their new online quote is available. Tekoa CRM quoting functions make it easy to modify and update existing quotes and craft new quotes quickly. Integrated with CRM, know the quoting history of all your accounts and integrate with Tekoa Product Inventory to track a history of inventory items that are quoted. All around a solid and effective web application, the online quoting feature of Tekoa CRM is a time saver for today's web enable enterprise.
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